[NEEDS REVIEW BEFORE LAUNCH] This page describes our protection program and is policy-adjacent. Final wording must be reviewed by product and legal before public launch.
Trust & Safety
Buyer & Seller Protection
Switch Socials runs its own internal escrow. Buyer funds are held by the platform from the moment of payment until the buyer confirms delivery and releases, so both sides have skin in the game and a clean path forward if something goes wrong.
How the protection flow works
Every order moves through the same protected lifecycle. Funds are never sent peer-to-peer, they sit in our escrow contract until the conditions below are met.
Buyer funds escrow
The buyer deposits USDC into Switch Socials' escrow contract on Base. The seller can see the order is backed before they lift a finger.
Seller delivers
The seller hands over account credentials and any required transfer steps through the platform chat, then marks the order as delivered.
Buyer reviews & confirms
The buyer verifies access. If something is off, they open a dispute before releasing. If it checks out, they release funds — and that's final.
Funds release on-chain
The moment the buyer releases, the platform release key triggers an immediate on-chain payout to the seller's wallet, minus the platform fee. The payout is final and refunds are no longer available.
For buyers
Your funds stay in escrow (held by Switch Socials, never paid directly to the seller) until you’ve had a chance to verify what you bought. You can request a refund (open a dispute) any time before you release funds. Once you release, settlement is immediate and final.
Funds held in internal escrow
Your refund window
What a refund covers
- Account not delivered
- Fake, bot-inflated or otherwise misrepresented metrics
- Account banned, suspended or recovered by the original owner due to seller’s actions
- Material misrepresentation of the listing
Refunds return to your original wallet
How to open a dispute
Dispute before you release
Take your time verifying the account while funds sit in escrow. Releasing is the point of no return — once you release, the seller’s payout settles on-chain and is final.
For sellers
Once a buyer releases funds, on-chain settlement is immediate and final. You don’t need to chase reversals or worry about chargebacks the way you would with a card processor.
Buyer can’t pull funds out
Buyer release = instant final payout
If the buyer goes silent after delivery
Your responsibility: deliver as described
The dispute process
Disputes are reviewed by humans on the Switch Socials team, not a bot, not an opaque algorithm. Either side can open one while the order is still live.
Either party opens a dispute
Buyers can dispute at any active stage of the order before they release funds (funded, delivered, or payment-requested). Sellers can dispute once the order is in a delivery or payment-request stage. Opening a dispute moves the order into a 'disputed' state and keeps the funds locked in escrow until our team resolves it.
Both sides + admin are notified
The other party gets an in-app notification and email. Our admin team is also paged into the dispute queue, with a link to the full order, message history, and on-chain escrow record.
Admin reviews and decides
An admin reviews the case and either resolves it for the seller (funds release / hold resumes), refunds the buyer, or marks it under review while collecting more evidence. Both sides see the resolution on the order page.
Outcome executes on-chain
If the buyer wins, the escrow is refunded back to the buyer's original wallet. If the seller wins, the funds release to the seller's wallet (or the hold timer resumes if the dispute was raised mid-hold). Either way, settlement happens on the escrow contract.
We aim to acknowledge every dispute as soon as our team is online. Resolution time depends on how quickly both parties share evidence, so keep all communication inside the order chat so it’s on the record.
What’s not covered
Protection covers the transaction. It does not cover everything that can happen to a social account or to a buyer’s plans for it. The list below is illustrative, not exhaustive.
- Buyer's remorse: changing your mind after confirming delivery.
- Off-platform transactions. If you pay or deliver outside Switch Socials, we can't help you.
- Future actions by the social network (e.g. a platform changes its policies, demonetises a niche, or shadowbans an account after sale).
- Performance after the sale: engagement drops, audience churn, or revenue not matching projections.
- Bans or recoveries caused by buyer behaviour after the handover (e.g. policy violations under new ownership).
- Disputes opened after the funds have already been released and the order is closed.
- Fees, gas costs, or wallet errors caused by the buyer or seller's own infrastructure.
- Anything illegal under the Switch Socials terms of service or community guidelines.
How it works
Walk through buying and selling on Switch Socials end to end.
Community guidelines
What we expect from buyers and sellers on the platform.
Help center
Answers to common questions about orders, escrow, and disputes.
Contact us
Need help with a specific order or dispute? Reach out directly.
Last updated: May 7, 2026
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